ITR is pleased to announce that it has won a major contract for the translation of user documentation for a major UK-based Inkjet Printing Machinery Manufacturer. The project involves the translation of documentation for the entire model range into various European and Asian languages.

The client selected ITR because of its proactive and consultative approach in looking at the upstream operations and document development process. ITR proposed strategies and advice on changing processes in order to reduce translation costs without sacrificing quality.

John Fisher, ITR's marketing director, said, "Our client appreciated our flexible and proactive approach in looking at translation as part of the complete product and document development process, rather than as a bolt-on extra. Additionally, they were having problems with previous suppliers with regard to translation quality. We are getting to grips with these legacy issues to establish robust policies and procedures to ensure customer satisfaction in all markets".

The first changes to the document development process have now been implemented, and these have resulted in substantial cost reductions whilst improving quality. This process is ongoing and more initiatives will be implemented over the coming 12 months.

For further information on ITR's proactive and consultative approach, contact John Fisher, Marketing Director.