The Brief

7 Days a Week

No matter when you decide to host your next event or conference, ITR are able to deliver your products and be at hand to answer your questions seven days a week.

Our reliable delivery service ensures that your products are with you quickly and safely, no matter when you order – it could be at the height of event season or on a quiet midweek day, you will still receive the same speedy and effective service no matter what.

On top of this, our knowledgeable and helpful staff are only a phone call or email away from 6am until 9.30pm every single day to answer all of our questions and solve any of your problems.

Your time with ITR begins before and even after you hire from us, with our consultancy programme that allows us to elevate your future events.

Our consultancy services can point out the gaps in your event delivery or analyse your processes and procedures to ensure you are delivering value to your customers. We can evaluate your content to ensure that you are delivering the perfect message, and use conference design to improve your meetings with clients and workers alike.

Whatever you need from ITR, we’re here to help at all times.

Consultancy

Are you unsure of how to take your event from initial ideas to the final product? Don’t worry, here at ITR we can fine tune all of your event notes into one, incredible package. Planning an event can be confusing and stressful, but never fear! All of us at ITR have years of experience in the events industry that you can have at your disposal. We can help with everything from planning the solutions required at the event, pre-configuration, health and safety, software solutions and more so that your event is as polished and effective as possible. Our consultancy services can point out the gaps in your event delivery or analyse your processes and procedures to ensure you are delivering value to your customers. We can evaluate your content to ensure that you are delivering the perfect message, and use conference design to improve your meetings with clients and workers alike. By evaluating and discussing your events we will support you to fully understand the potential of your events, and help you succeed in areas you are unsure of. Opening your business and event up to critique and guidance is a bold move, but one we will prove is effective with our bespoke consultancy services.

6am -9.30pm Support

When hiring from ITR, you can take advantage of our highly-trained and knowledgeable staff whenever you need them.

Our staff are on-hand to answer all of your burning questions and to solve any problems that may arise from 6am until 9.30pm every single day, as well as being available on-site when needed.

Whether you’re hosting an event in the middle of the week on a blazing summer’s day, or on a weekend in the dead of winter – our staff are only a phone call or an email away.

This, coupled with our fast and reliable delivery service across the country and even overseas, allows you to de-stress and relax when you’re planning your event, with the knowledge that you have the unwavering support of ITR.

When you hire from ITR you don’t only receive outstanding products, value for money and a wealth of knowledge – you also get to benefit from our stellar continual improvement process.Constant feedback is an important aspect of the continuous improvement model, and something that we value between both our customers and our employees.

You will benefit from a business and a product selection that is constantly growing and improving based on your feedback and that of our very own staff.

Health and Safety

Hiring from ITR means that you can rest easy in the knowledge that we abide by a strict health and safety plan that assures the safety of all of our staff as well as our customers.

Those hiring out equipment for use at work are considered as suppliers under section six of the Health and Safety at Work Act and so have broad responsibilities for the safety of the products they hire out.

All suppliers must supply safe work equipment, whether this is new, second-hand or hired out, and ITR are no exception.

We perform checks and tests on our products to assure that they are all in fully working order, are CE marked, and safe to be hired out to our customers.

When operating and setting up our equipment, all staff are required to wear safety materials to prevent them from coming to harm.

Tests are carried out on equipment while on-site to assure that they are working effectively, and to fix any possible problems that may occur ahead of your event.

Our staff are always on-hand to provide any help to clients, as well as to fix any problems that may arise with equipment quickly and safely.

Hiring from ITR is not only quick and cost-effective, it’s also safe.

Pre-Configuration

So you’ve hired some high-tech equipment from ITR – congratulations! But what next? How do you make this piece of equipment bespoke to your business needs and event personality? With our pre-configuration services, you don’t need to worry about it. Our pre-configuration services ensure your exact configuration requirements are met prior to equipment dispatch. From upgrading memory or flash, through to applying configuration files and adding necessary apps to your device, our team of highly trained and experienced engineers can ensure that all your devices arrive at the correct locations ready to be installed. This saves you a lot of time fiddling about with different application stores and researching what programmes will help you deliver the best event experience, because we’ll do all of the hard work for you! Here at ITR, we have a wealth of events experience between the members of our team, and can liaise with you during the pre-configuration process so that you understand what changes we have made to your device, and why it will make an impact on your business. From simple application installation to optimising the device itself, here at ITR we won’t just pair you with the perfect device, we’ll ensure every little detail is accounted for.

Project Management

Managing an event or conference from start to finish can be incredibly time-consuming and stressful – taking time away from you moving your business forward – but here at ITR, we offer project management services to take this task out of your hands. From an attendee’s standpoint, the best events appear to have just come together effortlessly. However, in the event industry, the “effortless” appearance takes a lot of work. We have years of hands-on events experience – with everything from simple meetings to large festivals and exhibitions – so we can make any of your wildest ideas become reality. We can handle everything from the initial event ideas through to identifying product goals, sorting a budget, defining project constraints, setting deadlines and milestones, communicating with workers and potential attendees, and deliver an amazing finished project – all with as much or as little personal involvement from yourself as you wish to deliver. In the project management world, debriefing is an important final step in the timeline. Yes, the event is done, the speakers are back in their hometowns, and the photos are online, but the learning is never-ending and we can provide information that will help you for years to come. Once your event has passed, we can schedule a meeting with yourself to celebrate successes and review lessons learned for next time.

Nationwide Coverage

No matter where you are, we can transport out products to you quickly and efficiently.

We have three offices and two warehouses throughout the UK, giving us a maximum reach across the UK and Europe for all of your IT and AV needs.

These locations include our head office and warehouse in the Midlands, our Manchester offices, and our fully-fledged warehouse facility and office in London.

Both of our warehouses have a large amount of stock of all of the products available, so you can be sure that ITR will be able to meet your IT and AV rental requirements and supply you with the best possible equipment exactly when and where you need it.

Our warehouses have complex internal tracking systems that allow us to track the location of any equipment whether it is at goods in, storage, despatch or on location.

Our varied coverage allows us to quickly and effectively transports items anywhere in the country, and even across the border.

On top of this, ITR only use technical couriers to ensure that your equipment is being delivered or collected quickly.

You can always rest-assured that your delivery will be on time, even during busy periods, with ITR.

HAE Insurance

When you hire a product from ITR, you can rest-assured that we are covered by Hire Association Europe (HAE) Insurance.

HAE was formed in 1974 and is often referred to as The Association by its members.  HAE is a Birmingham-based industry-leading trade body representing plant, tool and equipment hire with a membership base of more than 900 members based in the UK, Europe and across other parts of the world.

As a HAE member, when you hire from ITR you can be assured you are hiring from a business that adheres to the highest standards of customer service and best practice, put safety first and adhere to the SafeHire standard, is committed to staff training and ongoing development, provide a green and sustainable alternative to buying, give customers access to hire specific insurance, and is part of a national support network and can provide access to an independent arbitrator in the unlikely event that things go wrong.

HAE Insurance Services allows us to be protected, and for you to reap the benefits. HAE Insurance protects us from event cancellation and abandonment, cross hire arrangements, goods in transit, GAP Insurance and even more, so that you too don’t need to worry.