Senior Account Manager

Main Purpose

To act as one of the senior members of the sales team and demonstrating a high standard of industry, business, technical and product knowledge. Acting as the main point of contact and driving high growth to your portfolio of clients. Also you will be expected to work collaboratively with your peers to achieve the ‘Over and above’ ethos of ITR.

Job Responsibilities

  • To manage a database of customers in excess of £60,000 per month

  • Managing a database of customers ensuring that they are kept up to date with new products and/or services and that their requests are dealt with quickly and efficiently whilst managing the customer’s expectations

  • Proactively targeting new customers and outlets to ensure targets are hit and the database is building

  • Maintaining high levels of customer retention to secure repeat business

  • Attend business meetings with customers to ensure we are assisting with any relevant projects, products and/or services that fit your customer’s requirements

  • Achieve set KPI’s determined by the Sales Management Team

  • Communication between the teams across all departments is paramount and you will be responsible for managing customer queries and complaints within the business

  • Ensuring all records on our CRM systems are kept up to date with recent discussions/correspondence with our customers

  • To represent ITR at industry events

  • Responsible for ensuring that you maintain an excellent level of industry knowledge regarding the events industry

  • Processing clients orders using Teamnet

  • Assisting the Accounts Team to set payment terms for customers

  • Must have the ability and desire to work as required in order to complete their work.

Knowledge, skills and experience

  • Excellent relationship management/customer service experience

  • Excellent commercial awareness with a professional approach to business

  • Having built long standing trusting relationships with customers, then maintaining those relationships and customers through effective account management

  • Confident negotiator and ability to converse with people at all levels

  • An ability to represent the company at the highest level to clients and suppliers

  • Ability to manage prospective client expectations and keep promises

  • Capable of hands on problem-solving, with ability to generate ideas and solutions

  • Ability to use own initiative and pay close attention to detail

  • Ability to cope with competing demands and to prioritise tasks

  • Excellent organisational and time management skills

  • Ability to provide  tailored solutions to meet customers’ expectations

  • To act as a positive role model colleagues at all times

You may from time to time be asked to perform duties that fall outside of this job description.


What does our future hold for you?

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  • Department


  • Location

    Telford, Shropshire

  • Contract


  • Salary


Contact a member of our team 7 days a week from 6am – 9.30pm on +44 (0) 1952 686900
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