Service Technician

Main Purpose

 

As a service technician you will be responsible for ensuring all damaged and faulty items are returned to an operational condition within the required timeframes. You will ensure any parts required are sourced in the most cost effective manner. You will be key to our efforts for  seamless customer service by taking both internal and customer support calls.

 

Job Responsibilities 

 

Repair:

  • Responsible for managing assigned repairs
  • Responsible for updating internal systems, logging work carried out, changing the status of items, checking when items are required next
  • Managing outsourced repairs, including warranty repairs
  • Creation of repair documentation for use during insurance claims
  • Proactive in the reporting of unexplained damages
  • To assist in the organisation of the repair centre, tool/part storage, storage and labeling items requiring attention, along with general cleanliness
  • Ensuring data which is held within our hire system software, inspHire, is accurate and up-to-date

 

Technical Support:

  • Answering technical support calls from internal and external customers
  • Providing technical advice and support to our Technical and Warehouse team
  • Completing support call logs using our hire software
  • Liaising with clients with regards to replacement equipment in the event of a failure
  • Creating orders for replacement equipment on our hire software, and co-ordinating other departments to get customers issues resolved
  • Installing, setting up, and moving internal use IT equipment

 

Custom Configuration:

  • Fulfilling custom configuration (client) requests
  • Supporting the sales department and customers with custom configuration advice

 

Maintenance:

  • Being proactive and supporting our ongoing maintenance program

 

PAT Testing:

  • Adhering to our PAT policy
  • Offer support to the PAT Technician when needed

 

Shift work:

  • Following to opening up procedure when working early shifts
  • Following to closing down procedure when working late shifts
  • We operate 3 shifts that you could be asked to work on rotation.
    • 06:00 – 14:00
    • 09:00 – 17:30
    • 13:30 – 21:30

 

Knowledge, skills and experience

 

Essential

  • Experience of installing IT hardware and software
  • Good level of computer skills
  • Knowledge in computer repairs
  • Professional in dealing with customers, both internal & external
  • Good communicator with excellent telephone skills
  • Confident team player
  • Excellent organisational skills
  • Able to work under pressure to tight deadlines and make confident decisions
  • Enthusiastic, energetic & self-motivated

 

Desirable

  • Experience with level 1 & 2 tech support
  • Experience in LED Video Panel repair
  • Networking experience
  • Component level repairs
  • Self development using online resources to enhance own skills and product knowledge
  • Keeping up to date with current technology within our sector
  • Previous experience working in a similar role and environment would be beneficial

 

Direct Line Reports – N/A

You may from time to time be asked to perform duties that fall outside of this job description.

What does our future hold for you?

Apply for this role
  • Department

    Technical

  • Location

    Telford

  • Contract

    Permanent

  • Salary

    £18,000 - £20,000 Dependent on Experience

Contact a member of our team 7 days a week from 6am – 9.30pm on +44 (0) 1952 686900
Email your CV to jobs@itr.co.uk

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